Last Updated: January 01, 2025
At Netcen Teknoloji Limited Şirketi, trust, transparency, and security are fundamental principles of our infrastructure and data center operations.
The Netcen Trust Center provides an overview of our security practices, compliance efforts, infrastructure reliability, and legal policies that govern our services.
This page is designed to help customers understand how Netcen protects infrastructure environments and supports regulatory compliance requirements.
SECURITY
Netcen applies technical and organizational security practices designed to protect the confidentiality, integrity, and availability of infrastructure systems.
Security practices may include:
- infrastructure monitoring
- access control management
- incident detection and response
- network security monitoring
- operational security procedures
These practices are continuously reviewed to support reliable infrastructure operations.
COMPLIANCE
Netcen aligns its operational processes with internationally recognized standards and regulatory frameworks.
Our compliance framework includes alignment with:
- ISO/IEC 27001 – Information Security Management System
- ISO 9001 – Quality Management System
- General Data Protection Regulation (GDPR)
These frameworks guide our security practices, operational controls, and risk management processes.
DATA PROTECTION
Netcen supports data protection requirements for customers operating in regulated environments.
Depending on the type of service:
- Customers typically act as Data Controllers
- Netcen acts as a Data Processor
- For infrastructure services, Netcen acts as an Infrastructure Provider
Customers maintain full control over data stored within their hosted environments.
INFRASTRUCTURE RELIABILITY
Netcen infrastructure is designed to support reliable hosting environments through:
- network monitoring
- infrastructure redundancy
- operational monitoring
- incident response processes
These systems help maintain stable and reliable service delivery.
LEGAL DOCUMENTATION
Netcen provides publicly available documentation describing the legal framework governing our services.
These documents include:
Terms of Service
General terms governing the use of Netcen services.
Privacy Policy
Information on how personal data is collected and processed.
Acceptable Use Policy
Rules governing acceptable use of Netcen infrastructure.
Data Processing Agreement (DPA)
GDPR-compliant agreement defining data processing responsibilities.
Service Level Agreement (SLA)
Service availability commitments and uptime targets.
Abuse Policy
Procedures for reporting and handling abuse incidents.
INFRASTRUCTURE & NETWORK
Netcen infrastructure supports scalable hosting environments including:
- data center infrastructure
- virtualization platforms
- dedicated servers
- network connectivity services
Infrastructure systems are continuously monitored to maintain performance and stability.
INCIDENT MANAGEMENT
Netcen maintains internal procedures designed to detect and respond to operational and security incidents.
Incident response processes may include:
- detection and monitoring
- incident classification
- mitigation actions
- service restoration procedures
Where necessary, customers may be notified of incidents affecting service availability or security.
CUSTOMER RESPONSIBILITY
Customers using Netcen services are responsible for securing the applications and systems hosted within their environments.
Customers should ensure that:
- systems are properly secured
- software updates are applied
- access credentials are protected
- data backups are maintained
REPORT SECURITY ISSUES
Security issues may be reported to:
Abuse incidents may be reported to:
CONTACT
For compliance or security inquiries:
Netcen Teknoloji Limited Şirketi
Email: info@netcen.com