Last Updated: January 01, 2025
At Netcen Teknoloji Limited Şirketi, we are committed to operating our infrastructure and data center services in accordance with applicable laws, industry standards, and internationally recognized best practices.
This page provides an overview of the legal policies and compliance frameworks governing the use of Netcen services.
Customers and users are encouraged to review these documents carefully.
LEGAL DOCUMENTS
The following documents define the legal framework for using Netcen services.
Terms of Service
The Terms of Service outline the general conditions governing the use of Netcen infrastructure and hosting services, including service usage, payment terms, customer responsibilities, and limitations of liability.
Privacy Policy
The Privacy Policy explains how Netcen collects, uses, stores, and protects personal data when customers and visitors interact with our services and website.
Acceptable Use Policy (AUP)
The Acceptable Use Policy defines prohibited activities on Netcen infrastructure, including spam, phishing, malware distribution, network abuse, and other activities that may negatively impact service stability or violate applicable laws.
Data Processing Agreement (DPA)
The Data Processing Agreement defines the responsibilities of Netcen and its customers regarding the processing of personal data in accordance with the General Data Protection Regulation (GDPR).
SECURITY AND COMPLIANCE
Netcen implements security and operational processes designed to maintain reliable and secure infrastructure services.
Our operational practices align with internationally recognized standards including:
- ISO/IEC 27001 – Information Security Management System
- ISO 9001 – Quality Management System
These frameworks support the implementation of risk management, security monitoring, operational controls, and continuous service improvement.
SERVICE LEVEL AGREEMENT (SLA)
Netcen provides a Service Level Agreement defining service availability commitments and uptime targets for infrastructure and network services.
The SLA outlines:
- uptime commitments
- service credit policies
- maintenance windows
- service interruption procedures
REGULATORY COMPLIANCE
Netcen supports compliance with applicable regulatory frameworks including:
- General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA)
- applicable Turkish data protection and commercial regulations
- international information security best practices
Customers remain responsible for ensuring their own compliance with regulations applicable to their hosted systems and applications.
CUSTOMER RESPONSIBILITY
Customers using Netcen infrastructure are responsible for:
- securing their own applications and software
- maintaining data backups
- complying with applicable laws and regulations
- ensuring that their hosted content complies with Netcen policies
CONTACT
For legal, compliance, or security inquiries:
Netcen Teknoloji Limited Şirketi
Ömerli, Güzin Sk. No:29
Çekmeköy, İstanbul 34794
Türkiye
Email: info@netcen.com