Last Updated: January 01, 2025
This Abuse Policy describes how Netcen Teknoloji Limited Şirketi (“Netcen”, “we”, “us”, or “our”) handles abuse complaints related to the use of Netcen infrastructure and network services.
Netcen is committed to maintaining a secure and reliable infrastructure environment and takes abuse reports seriously.
- REPORTING ABUSE
Abuse reports may include incidents such as:
- spam or unsolicited email
- phishing websites
- malware distribution
- botnet activity
- network attacks
- copyright violations
- other illegal activities
Reports should be sent to:
Reports should include as much information as possible, including:
- IP address involved
- date and time of the incident
- description of the issue
- relevant log data or evidence
Providing accurate information helps Netcen investigate incidents efficiently.
- INVESTIGATION PROCESS
When an abuse report is received, Netcen will:
- review the report and verify the information provided
- identify the customer or system associated with the reported activity
- assess whether the activity violates Netcen policies or applicable laws
- contact the responsible customer if necessary
Netcen may request additional information from the reporting party if required.
- CUSTOMER NOTIFICATION
If abuse activity is linked to a Netcen customer service, the customer may be notified and asked to:
- investigate the issue
- take corrective actions
- secure compromised systems
Customers are expected to respond within a reasonable time frame.
- IMMEDIATE ACTION
In cases where abuse activity poses an immediate risk to infrastructure or other network users, Netcen may take immediate action including:
- temporarily blocking network traffic
- suspending services
- disabling specific systems
- removing malicious content
These actions may be taken without prior notice where necessary to protect network stability.
- REPEAT VIOLATIONS
Repeated abuse incidents may result in:
- service suspension
- permanent service termination
- refusal of future services
Netcen reserves the right to terminate services used for illegal or harmful activities.
- CUSTOMER RESPONSIBILITY
Customers are responsible for the activities conducted on their systems, including:
- actions of their employees
- activities of hosted clients
- actions of third parties using their infrastructure
Customers must take reasonable steps to secure their systems and prevent abuse.
- COOPERATION WITH AUTHORITIES
Netcen may cooperate with law enforcement agencies or regulatory authorities where required by law.
- POLICY CHANGES
Netcen reserves the right to update this Abuse Policy when necessary.
The latest version will always be published on the Netcen website.
ABUSE HANDLING PROCEDURE
This section describes the internal procedure followed by Netcen when handling abuse complaints.
- RECEIPT OF REPORT
Abuse reports are received via:
Reports are logged and assigned for investigation.
- VALIDATION
Netcen will verify whether:
- the reported IP address belongs to Netcen infrastructure
- the report contains sufficient evidence
- the reported activity appears valid
Invalid or incomplete reports may be rejected.
- CUSTOMER IDENTIFICATION
If the report is valid, Netcen will identify the customer responsible for the affected service.
- CUSTOMER CONTACT
The responsible customer may be contacted and asked to:
- investigate the issue
- secure compromised systems
- remove harmful content
- MITIGATION
If necessary, Netcen may implement temporary mitigation measures including:
- traffic filtering
- temporary suspension
- service restriction
- RESOLUTION
Once the issue has been resolved, services may be restored where applicable.
- ESCALATION
Serious incidents may be escalated internally and may involve:
- infrastructure security teams
- legal review
- cooperation with authorities where required
- CONTACT
For abuse reports:
For general inquiries: