Last Updated: January 01, 2025
This Privacy Policy describes how Netcen Teknoloji Limited Şirketi (“Netcen”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you access or use our websites, products, and infrastructure services.
These services include but are not limited to data center infrastructure services, server colocation, dedicated server rental, virtual private servers (VPS/VDS), shared web hosting, domain name registration services, and email hosting services (collectively referred to as the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
- WHO WE ARE
Netcen Teknoloji Limited Şirketi
Ömerli, Güzin Sk. No:29
Çekmeköy, İstanbul 34794
Türkiye
Email: info@netcen.com
Netcen is an infrastructure and data center service provider offering services such as:
- Data center infrastructure services
- Server colocation services
- Dedicated server rental
- Virtual private servers (VPS / VDS)
- Shared web hosting
- Domain name registration services
- Email hosting services
Netcen primarily operates in Türkiye. Where our services are used by individuals or organizations located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, personal data may be processed in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR).
- DATA CONTROLLER AND DATA PROCESSOR ROLES
Depending on the type of service provided, Netcen may act as a data controller, data processor, or infrastructure provider.
Data Controller
Netcen acts as a data controller for personal data related to:
- Customer account registration
- Billing and invoicing information
- Customer support communications
- Website usage analytics
- Fraud prevention and security monitoring
Data Processor
For certain managed services such as:
- Shared web hosting
- VPS / VDS services
- Email hosting platforms
Netcen may act as a data processor on behalf of its customers.
Infrastructure Provider
For infrastructure services including:
- Server colocation
- Dedicated servers
- Data center rack space
- Network connectivity services
Netcen acts as an infrastructure provider.
Customers maintain full administrative control over their systems and are responsible for determining the purposes and means of processing any personal data stored or processed within their infrastructure environments.
Netcen does not determine the purposes or means of processing customer-hosted data and does not access such data except where necessary for:
- Technical support requested by the customer
- Infrastructure maintenance
- Security monitoring
- Abuse prevention
- Compliance with legal obligations
Customers remain solely responsible for the lawfulness of personal data processed within their hosted systems.
- INFORMATION WE COLLECT
We may collect personal data depending on how you interact with our Services.
Information You Provide
When creating an account or purchasing services, we may collect:
- Full name
- Company name
- Billing address
- Email address
- Phone number
- Account credentials
- Tax identification number
Identity and Billing Information
For customers located in Türkiye, identity information such as:
- Turkish National Identification Number (TCKN)
- Tax Identification Number (VKN)
may be required for invoicing and compliance with applicable tax and commercial regulations.
For customers located outside Türkiye, identity numbers may not be mandatory.
Payment Information
Customers may pay for services using one of the following payment methods:
- Bank transfer (EFT / wire transfer)
- Credit or debit card payments processed through payment providers
- PayPal
- Payments processed through Yapı Kredi Bank payment systems
When payments are made via bank transfer, transaction details such as the sender name, bank information, transaction reference, and payment amount may be processed for accounting and payment verification purposes.
When payments are processed via third-party payment providers, those providers process payment data in accordance with their own privacy policies. Netcen does not store full credit card numbers.
Automatically Collected Information
When you access our website or services, we may automatically collect certain technical information including:
- Internet Protocol (IP) address
- Browser type and version
- Device information
- Operating system
- Referring URLs
- Date and time of access
- Usage statistics
Infrastructure and System Logs
Our infrastructure systems may generate operational logs including:
- IP addresses
- Access timestamps
- System events
- Security alerts
These logs are used for maintaining system integrity, preventing abuse, and ensuring service reliability.
- HOW WE USE PERSONAL DATA
We process personal data for the following purposes:
- Creating and managing customer accounts
- Providing infrastructure and hosting services
- Billing and payment processing
- Customer support and communication
- Fraud detection and abuse prevention
- Monitoring infrastructure stability and performance
- Compliance with legal and regulatory obligations
Netcen does not sell personal data.
- LEGAL BASIS FOR PROCESSING (GDPR)
Where GDPR applies, Netcen relies on the following legal bases:
Contractual necessity
Processing necessary to provide the services requested by the customer.
Legitimate interests
Maintaining infrastructure security, preventing abuse, and improving service reliability.
Legal obligations
Compliance with tax regulations, regulatory requirements, and lawful requests from authorities.
Consent
Where required for specific processing activities such as certain cookies.
- DATA SHARING
We may share personal data with trusted third parties including:
- Payment processors
- Domain name registrars
- Infrastructure and network providers
- Data center operators
- Security service providers
- Analytics providers
These parties process personal data only to the extent necessary to provide services.
Personal data may also be disclosed where required by law or legal authorities.
- DATA RETENTION
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on legal obligations and operational needs.
For example:
- Billing records may be retained in accordance with tax regulations
- Security and infrastructure logs may be retained for limited periods necessary to maintain system integrity and prevent abuse
When personal data is no longer required, it will be securely deleted or anonymized.
- DATA SECURITY
Netcen implements appropriate technical and organizational security measures including:
- Access control systems
- Network security protections
- Infrastructure monitoring and logging
- System hardening and security updates
- Physical security controls within data center environments
Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure.
- DATA BREACH NOTIFICATION
In the event of a personal data breach affecting individuals located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, Netcen will notify affected customers without undue delay in accordance with applicable legal requirements.
- YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights including:
- Access to your personal data
- Correction of inaccurate personal data
- Request deletion of personal data
- Restriction of processing
- Objection to processing
- Data portability
Requests may be submitted by contacting:
- CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
- COOKIES
Our websites may use cookies and similar technologies to:
- Maintain website functionality
- Improve user experience
- Analyze website usage
More details may be provided in our Cookie Policy.
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated date.
- CONTACT INFORMATION
Netcen Teknoloji Limited Şirketi
Ömerli, Güzin Sk. No:29
Çekmeköy, İstanbul 34794
Türkiye
Email: info@netcen.com
- INFORMATION SECURITY AND QUALITY MANAGEMENT
Netcen Teknoloji Limited Şirketi is committed to maintaining high standards of information security, operational reliability, and service quality across its infrastructure and data center services.
To support internationally recognized best practices, Netcen operates its internal processes in alignment with internationally recognized standards including:
- ISO/IEC 27001 – Information Security Management System (ISMS)
- ISO 9001 – Quality Management System (QMS)
These standards support the implementation of organizational and technical controls designed to protect the confidentiality, integrity, and availability of information processed within our infrastructure.
Our security and quality management practices include:
- Risk assessment and risk management procedures
- Access control and identity management
- Security monitoring and incident response
- Business continuity planning
- Operational process management
- Continuous improvement of internal procedures
Netcen regularly reviews and improves its policies, procedures, and operational controls to maintain compliance with applicable regulations and international standards.
Customers may request additional information regarding our security and compliance framework by contacting us.